Terms of Service

Welcome to GuardX! We're excited to help protect and grow your business reputation. These terms explain how our service works and what you can expect from us. By using GuardX, you're agreeing to these simple terms.

We've written this in plain English to make it easy to understand. If you have any questions, just reach out to us at info@guardxnetwork.com.

How Our Subscription Works

GuardX is a monthly subscription service that's billed in advance. Here's what you need to know:

• • Your subscription automatically renews each month
• • We charge your payment method on the same date each month
• • All fees are non-refundable (more on this below)
• • If your payment doesn't go through, we'll let you know so you can update your payment info

Managing Your Subscription

You're in complete control of your subscription and can manage it yourself anytime - no need to contact us!

Easy Self-Service Management

Want to cancel or make changes? Simply use our secure customer portal - it's quick and easy:

What Happens When You Cancel

• • Your service stops immediately when you cancel
• • You won't be charged again after cancellation
• • We can't provide refunds for time already paid for
• • You can always resubscribe later if you change your mind

Our No-Refund Policy

We operate a strict no-refund policy for all subscription fees. This helps us keep our prices low and our service quality high.

This means no refunds for:

• • Canceling mid-month
• • Changing your mind about the service
• • Business changes or circumstances
• • Issues with third-party platforms (like Google or Yelp)

We're confident you'll love our service, but please make sure you're ready to commit before subscribing.

Working with Review Platforms

We work with many review platforms like Google, Yelp, Facebook, and others to manage your reputation. Here's what you should know:

• • Sometimes these platforms have outages or change their rules - that's beyond our control
• • We can't guarantee these platforms will always work perfectly
• • If a platform goes down temporarily, it doesn't affect your subscription or entitle you to a refund
• • We'll always do our best to work around any platform issues

What We Do for You

GuardX is a complete done-for-you reputation management service. We handle everything so you don't have to:

• • Monitor your online reviews 24/7
• • Send you instant alerts when new reviews come in
• • Write professional responses to your reviews
• • Send you weekly reports on your reputation
• • Help with reputation recovery if needed
• • Provide crisis management support

While we work hard to improve your reputation, we can't guarantee specific results like star ratings or revenue increases. Every business is different, and results depend on many factors.

Our Responsibilities and Limits

We're committed to providing excellent service, but we need to be clear about our limits:

• • We provide our service "as is" and do our best to help your business
• • We're not responsible for what happens on third-party platforms like Google or Yelp
• • If something goes wrong, our maximum liability is what you paid us in the last 3 months
• • We can't be held responsible for indirect business losses

By Using Our Service

When you subscribe to GuardX, you're confirming that you understand and agree to:

• • Our no-refund policy
• • That we can't control third-party platforms
• • How our done-for-you service works
• • That your access ends immediately when you cancel

Your Account

• • You must be 18 or older and authorized to make decisions for your business
• • Keep your account information secure and up to date
• • Provide accurate business information so we can help you effectively

Fair Use

We ask that you use our service responsibly. Please don't:

• • Use our service for anything illegal
• • Ask us to create fake reviews
• • Try to interfere with our systems
• • Break the rules of review platforms

Content and Ownership

Here's how content ownership works with our service:

What You Own

• • Your business information, brand assets, and company data always remain yours
• • You have full rights to use all responses and reports we create as part of your business operations
• • Any content you provide to us (business details, preferences, etc.) stays under your ownership

How Our Service Works

• • We provide AI-generated responses and reports from third-party providers as part of our service
• • These materials are licensed to you for your business use and benefit
• • We don't claim ownership of the underlying AI-generated content or the tools that create it
• • You're free to use our service deliverables to grow and protect your business reputation
• • The AI platforms and tools we use remain the property of their respective providers

Marketing and Examples

We may use anonymized examples of our work for marketing purposes, but we'll never identify your business or share your confidential information. This helps us show potential clients the quality of our service while keeping your privacy protected.

Changes to These Terms

We may update these terms occasionally. When we do, we'll post the new version here with a new date. By continuing to use our service after changes are posted, you're agreeing to the updated terms.

Legal Stuff

These terms are governed by UK law. If there's ever a legal dispute, it will be handled in UK courts.